Customer Service

Cooperating companies

Our company cooperates with courier companies Svuum, ELTA, Courier Center, UPS, as well as agencies with the aim of better service and faster receipt of your order depending on the product and the shipping address you have declared when placing the order.

In any case, from the moment the product is shipped from our facilities, you will receive an informative email or SMS message about the voucher number that you can use to track the progress of your order.

If you want to know about the transport company that will handle the shipment of your order or you want to request a specific company to carry out the receipt and shipment of your order, you can write it in the comments of your order or after placing the order call us by phone at 210 49 13 132 in ordet to inform us about your request.

Shipping cost and time

Greece

Shipping costs are calculated on 3 scales depending on the weight of the products you have placed in your cart. The transfer within Athens is 1-2 days, for the rest of Greece 2-4 days and for remote areas (3-5 days).

Scale A. from 0.1 gr. up to 5 kg (€2.90).
Scale B. from 5.1 kg to 10 kg (€4.50).
Scale C. from 10.1 kg and above (€9.90).

Cyprus

ΕΛΤΑ (coastal transport) – from 01 gr. up to 2 kilos €15.00 and for each additional kilo an additional charge of €2.00
Estimated delivery time : 12-20 days.

Europe

UPS Express Saver – from 01 gr. up to 2 kg €18.00 and for each additional kg an additional fee of €2.20
Estimated delivery time 2-5 days.

United Kingdom

UPS Express Saver – from 01 gr. up to 7 kg €50.00 and for each additional kg an additional fee of €3.00. Prices include customs fees and taxes.
Estimated delivery time 2-5 days.

For orders of professional equipment, where the weight exceeds 20 kg, we will contact you after placing the order for the best and most economical way to transport the product.